SAFETY & AI · 29 SEPTEMBER 2026

Support, with clear limits.

NewLeaves is a self-guided companion for adults aged 18 and over. It offers daily practices, reflection, planning, and support through difficult moments. It does not provide medical diagnosis, treatment, professional therapy, or financial advice.

When you need urgent help

If you or someone else is in immediate danger, contact your local emergency services. NewLeaves, Rowan, and our support inbox are not emergency services and do not provide live human monitoring.

For human support in your country, visit Find A Helpline. You do not need to use the app to seek help.

Alcohol withdrawal

If you may be dependent on alcohol, get medical advice before stopping or reducing your drinking. Severe withdrawal can be dangerous and needs urgent medical care. See NHS information on alcohol-use disorder. App reminders and breathing tools are not a detoxification plan.

Rowan is AI

Rowan generates responses using third-party AI. It is not a person or clinician. Responses may be inaccurate, incomplete, or inappropriate. Do not rely on Rowan for medical decisions, emergencies, or decisions about your financial safety.

The app includes automated safety checks, but those checks can miss a risk. Do not wait for Rowan to identify an emergency before seeking help. Read the privacy policy before choosing to share information, and use privacy choices to manage future sharing.

Your pace and your support network

The 90-day format provides structure; it does not promise recovery by a deadline. NewLeaves does not block gambling websites, manage your money, or contact someone in your Circle automatically. Professional and personal support can be part of your plan.

Report a concern

For misleading content, an unsafe AI response, or a technical problem, email bas@springdigitalcommerce.com. Describe the issue and app version without including unnecessary personal details. This inbox is not an urgent-help channel.